• October 23, 2018 23 Oct'18

    Oracle CX Unity unveiled at OpenWorld

    In an attempt to compete with Salesforce, Oracle unveils Subscription Management, a software tool to help users manage the growing number of consumer-facing subscription products.

  • September 26, 2018 26 Sep'18

    Clicks-and-bricks one-up online companies with behavioral data

    Physical stores and banks are closing, losing ground to more agile online competitors. Technology and data can help them fight back.

  • September 24, 2018 24 Sep'18

    Open data, customer experience AI the focus for retail automation

    AI is infusing the customer experience not only online, but in stores. At Ignite, SAP, Adobe and Microsoft joined forces for the common goal of sharing data to push AI even further.

  • September 20, 2018 20 Sep'18

    New HubSpot products strategy, CMS updates from Inbound

    At Inbound 2018, HubSpot unveiled a new enterprise product line. It also introduced the flywheel, a circular metaphor for the customer relationship with sales, marketing and service.

  • September 19, 2018 19 Sep'18

    Microsoft Dynamics 365 AI going hard after Salesforce

    Microsoft hammers Salesforce by launching low-code, AI-based virtual agents for customer service. Also: New tools for sales and marketing add automated insights to Dynamics 365.

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  • September 14, 2018 14 Sep'18

    Adobe acquisition of Marketo could shake up industry

    Adobe looking to acquire Marketo could also be a ploy to incite a bidding war for Marketo from its holding company, Vista Equity, according to an analyst.

  • September 07, 2018 07 Sep'18

    HubSpot products expand reach into enterprise

    HubSpot's VP of products details the newest HubSpot enterprise-level offerings, as well as HubSpot's new video tool. Also: A glimpse of what's on the future roadmap.

  • September 06, 2018 06 Sep'18

    HubSpot enterprise edition unveiled

    In addition to releasing enterprise-level systems, HubSpot unveiled a CMS tool for companies to build and customize websites, and a video tool to help create content.

  • August 29, 2018 29 Aug'18

    Add web content personalization to your marketing strategy

    Josh Mueller, global head of marketing at Dun & Bradstreet, talks about how quality data drives innovative marketing solutions such as web content personalization and AI chatbots.

  • August 21, 2018 21 Aug'18

    HubSpot Conversations adds chatbots, collaborative inbox

    HubSpot sales, marketing and service hubs get new features with Conversations, previewed last year and going live this month.

  • August 15, 2018 15 Aug'18

    LinkedIn Sales Navigator refresh adds deals pipeline

    LinkedIn overhauls Sales Navigator with deals management, Adobe Sign and Office 365 integrations, new search tools and mobile deal pages and direct connection to product team.

  • August 13, 2018 13 Aug'18

    Revenue ops main theme at Ramp by InsightSquared conference

    Beyond recapping the Ramp by InsightSquared conference and some of the keynote speakers, the Pipeline podcast looks back at other favorite guest speakers at conferences.

  • August 10, 2018 10 Aug'18

    Microsoft Dynamics 365 updates add AI features to CRM

    Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service.

  • August 07, 2018 07 Aug'18

    InsightSquared unveils marketing analytics tools

    At Ramp 2018, marketing technology vendor InsightSquared unveiled new software modules for gauging the effectiveness of marketing and sales efforts.

  • August 03, 2018 03 Aug'18

    Google Contact Center AI makes early inroads in industry

    Prospective users are already interested in Google's recently unveiled Contact Center AI system, and Google partners are avidly trying to sell it. But some in industry urge caution