• June 26, 2018 26 Jun'18

    SAP C/4HANA, Pega Infinity ramp up the CRM market

    The Pipeline podcast duo discusses the CRM market after the unveiling of Pega Infinity and SAP C/4HANA, as well as technology news from Uber about detecting drunk passengers.

  • June 21, 2018 21 Jun'18

    Banking blockchain part of Pega Infinity platform reboot

    This Pipeline podcast features a not-so-serious Q&A with Pegasystems CMO Tom Libretto covering Journey albums, blockchain hype and what happens at a user conference.

  • June 20, 2018 20 Jun'18

    Adobe-Microsoft partnership adds key integrations

    Adobe brings its Document Cloud to Microsoft Office 365 and Dynamics 365, making it easier for licensees of both to quickly convert files into PDFs and into Acrobat.

  • June 19, 2018 19 Jun'18

    Data migration software coming for SAP CRM

    At Sapphire Now, SAP unveiled C/4HANA, a suite of applications that brings together ERP and CRM. To make it easier to switch, migration tools can be added to the suite.

  • June 07, 2018 07 Jun'18

    SAP e-commerce extends to Azure, other new features added

    Artificial Christmas tree manufacturer Balsam Brands uses Hybris to expand internationally, allowing for dynamic pricing and product catalogs, depending on the country.

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  • June 04, 2018 04 Jun'18

    Pega Infinity upgrades include marketing AI tools, blockchain support

    Pega Infinity adds new digital transformation tools for low-code app development, bot libraries and AI that can optimize apps and assist with marketing campaigns.

  • June 01, 2018 01 Jun'18

    Call center artificial intelligence trends drive chat, decision-making

    ICMI's Brad Cleveland has seen call centers integrate email, chat, IVR -- automated FAQ answering -- and social media. None reduced call volume. Chatbot tech may bring similar results.

  • May 29, 2018 29 May'18

    Call center chatbots draw skepticism from leaders

    Call centers must live up to demanding quality and performance standards. Until artificial intelligence chatbots can meet those expectations, they don't stand a chance.

  • May 23, 2018 23 May'18

    Adobe acquisition of Magento puts Salesforce in its sights

    Adobe looks to challenge Salesforce by adding e-commerce capabilities into its CX suite of products, just months after Salesforce doubled down on e-commerce with CloudCraze purchase.

  • May 18, 2018 18 May'18

    Customer behavior analytics brings marketing, analytics together

    If you want better, more timely access to customers, consider customer behavior analytics, which is driven by the combination of marketing and data analytics.

  • May 15, 2018 15 May'18

    HubSpot customer service tool Service Hub aims to transform SMBs

    HubSpot's Service Hub, the new customer service product, aims at helping small and medium businesses complete the view of the customer, combined with the company's sales and marketing products.

  • May 14, 2018 14 May'18

    Recapping Oracle Modern CX: CX execs share challenges

    What's on the minds of customer experience execs right now? This Pipeline podcast breaks down grumblings and rumblings from Oracle's Modern CX show.

  • April 13, 2018 13 Apr'18

    Measure your digital marketing ROI, keep your job

    Oracle customers weigh in on executive's hypothesis that analytics can now prove ROI of the martech stack -- or soon will -- and make marketing a revenue center just like sales.

  • April 10, 2018 10 Apr'18

    Oracle CX Cloud adds AI tools for B2C, B2B customers

    Oracle announces infusion of its Adaptive Intelligent apps into several CX Cloud products and promises more to come, with sales, marketing and service all getting upgrades.

  • April 09, 2018 09 Apr'18

    Importance of customer experience highlighted at Adobe Summit

    The Pipeline podcast looks back at the Adobe Summit and the conference's main themes. Listen in as our team discusses how the NFL uses Adobe to better personalize customer campaigns.