• February 14, 2006 14 Feb'06

    Getting BI from the contact center

    Forward-thinking contact centers are using quality monitoring applications for business analysis.

  • February 13, 2006 13 Feb'06

    Taking aim at, hosted CRM

    The co-founder of Salesnet predicts a three- to five-year run of strong demand for on-demand CRM and is ready to challenge

  • February 09, 2006 09 Feb'06

    The hidden costs of SAP on-demand

    SAP CRM on-demand has basic sales force automation features, but integrating with back-end systems and mapping data to the on-demand platform could result in additional fees.

  • February 08, 2006 08 Feb'06

    Analyze this -- Anger management software

    Go ahead, lose your cool. But be sure to speak distinctly. Speech recognition software is designed to bring customer service to a whole new level.

  • February 02, 2006 02 Feb'06

    SAP's entry muddles the hosted market

    SAP, CRM, on-demand, SaaS, software as a service, hosted, customer relationship management, Siebel, Oracle,, NetSuite, RightNow

  • January 27, 2006 27 Jan'06

    SAP set to launch hosted CRM

    SAP plans to enter the hosted CRM market in 2006 and will make an announcement to that effect as early as February, according to remarks from CEO Henning Kagermann.

  • January 17, 2006 17 Jan'06

    Lessons learned: Firm overcomes struggles with SAP CRM

    Satish Subramanian, an MIS manager and CRM project manager at Varian Medical Systems shares how his project team overcame a challenging mySAP CRM project.

  • January 09, 2006 09 Jan'06

    Number of at-home agents to skyrocket

    The number of contact center agents working from home is set to explode over the next four years, according to a recent report.

  • January 05, 2006 05 Jan'06

    2006 outlook: Open source, offshoring, Web 2.0

    Former TechTarget editor-in-chief Paul Gillin predicts the top 10 technology trends for 2006, including open source, Web 2.0, blogging, offshoring and convergence.

  • January 05, 2006 05 Jan'06

    Legal auditing firm retains customers with Oracle BI

    The threat of losing major clients over lack of reporting capabilities prompted one legal auditing firm to get moving on a long-delayed Oracle Business Intelligence initiative.

  • January 04, 2006 04 Jan'06

    Getting BI from RFID no easy feat

    Widespread RFID implementations are only a matter of time, but there is still a dearth of BI tools on the market for analysis. Will companies have to build BI for RFID themselves?

  • December 27, 2005 27 Dec'05

    2005 -- The year of the IT blockbuster

    Get your popcorn, grab a seat and check out our comical review of IT sagas you'll never see on the big screen.

  • December 26, 2005 26 Dec'05

    2005's IT winners and losers

    There were plenty of candidates in both categories this year, but we've painstakingly separated the best from the worst.

  • December 26, 2005 26 Dec'05

    2005's top 10 stories in CRM and customer data

    We rummaged through our collection of stories from last year and came up with a list of the most compelling and important articles in CRM. In many ways, it was a landmark year for CRM.

  • December 22, 2005 22 Dec'05

    iSeries customers rather fight than switch

    J.D. Edwards and PeopleSoft users said they would rather dump Oracle than get rid of their iSeries.