• October 27, 2005 27 Oct'05

    Hosted software moves marketing to the head of the line

    While marketing resource management remains a relatively immature technology, hosted applications offer an easy entry point and test case, according to Gartner.

  • October 26, 2005 26 Oct'05

    Siebel beats the SOA drum, threatens SAP

    On the verge of merging with Oracle, Siebel Systems announced plans to launch new tools that join Web services with CRM component customization and business processes.

  • October 24, 2005 24 Oct'05

    Real estate firm signs SAP Safe Passage deal

    A Cleveland real estate management firm is joining up to 30 companies that are migrating to SAP through its Safe Passage program.

  • October 06, 2005 06 Oct'05

    PeopleSoft upgrades come with Oracle pledge of continued support

    Despite some continuing criticism of Project Fusion, Oracle executives were out in force yesterday pledging long-term support for two new PeopleSoft supply chain management apps.

  • October 04, 2005 04 Oct'05

    Giving notice: Victims lashing out at compromised companies

    A new privacy survey shows people are fed up with how they're being told of data security breaches and severing ties or suing the companies.

  • October 04, 2005 04 Oct'05

    Three steps to IP call center implementation

    VoIP is quickly becoming the technology of choice in contact centers as companies replace their aging time-division multiplexing (TDM)-based systems with IP-based systems.

  • September 28, 2005 28 Sep'05

    Linux, open source power call center for Katrina, Rita victims

    Open source software is at the heart of a new call center that helps reunite families separated by natural disasters.

  • September 26, 2005 26 Sep'05

    Pennsylvania firm chooses Oracle over SAP

    An evaluation team at York, Pa.-based York Water Company chose Oracle over SAP, citing cost as a major factor in the decision.

  • September 15, 2005 15 Sep'05

    Siebel buy further complicates Fusion plans

    Experts say Siebel software will likely become the CRM centerpiece of Oracle's Project Fusion, but not for a long, long time.

  • September 15, 2005 15 Sep'05

    Survey: Retention hot, BI not

    IT priorities have shifted in the last year, according to the annual SIM survey. While BI fell off the list as a priority, retaining staff remained a critical concern.

  • September 06, 2005 06 Sep'05

    SAP touts mySAP wins

    SAP is strengthening its presence in the Asia-Pacific region, with sales of its retail software increasing in India and China.

  • August 17, 2005 17 Aug'05

    VoIP right for single-site call centers

    While most of the benefits of VoIP seem to center around multiple-site call centers and remote agents, there are advantages for smaller shops, too.

  • August 11, 2005 11 Aug'05

    The BI application consolidation challenge

    Whether through departmental purchases, mergers or acquisitions, companies have a myriad of BI tools. Consolidating it is a task fraught with challenges.

  • August 08, 2005 08 Aug'05

    Dunkin' Brands serves up real-time BI

    Dunkin' Brands got a fresh start with a new BI project.

  • July 20, 2005 20 Jul'05

    The best laid VoIP plans

    A Forrester Research case study spotlights Social Security Administration CIO Thomas Hughes' model approach to VoIP.