• July 06, 2005 06 Jul'05

    CDI: The missing piece to the CRM puzzle

    While CRM is finally gaining momentum, it still can't seem to deliver on its promise of "one single view of the customer." But customer data integration technology (CDI) promises to change that -- and plenty of vendors want to get in on the action. ...

  • June 29, 2005 29 Jun'05

    Turkey store makes data easier to swallow

    IBM's first release after the Ascential acquisition will focus on metadata interchange, easy distribution and traceability. The Jennie-O Turkey Store is eager to get on board.

  • June 23, 2005 23 Jun'05

    SAP to wrap Lighthammer technology into xApps

    SAP plans to wrap Lighthammer technology into an xApp composite application to provide analytics through Web-based dashboards.

  • June 16, 2005 16 Jun'05

    Open source makes BI move

    With the help of Eclipse and Actuate, business intelligence is capturing the attention of the open source community.

  • June 13, 2005 13 Jun'05

    VoIP more than hype

    Using VoIP is now as much about improving the customer experience as it is about cutting costs. Some contact centers are learning why.

  • January 11, 2005 11 Jan'05

    Cognos makes BI buy

    Cognos adds to CPM arsenal while Business Objects and MicroStrategy go to court.

  • January 06, 2005 06 Jan'05

    CIO priorities for 2005 run the gamut

    The days of cost cutting may be over for CIOs, so the question now is: How will they handle growth? Ten CIOs weigh in with answers as diverse as their companies.

  • January 03, 2005 03 Jan'05

    2005 outlook: Desktops to see Linux, search war and more spyware

    TechTarget group publisher Paul Gillin offers up his annual predictions for the year ahead, and forecasts a pay hike for IT pros, a potential new owner for Apple and the rise of Linux, spyware and searching on the desktop.

  • December 20, 2004 20 Dec'04

    IT's 2004 winners and losers

    Fired CEOs, controversial reports and market share battles all led to an exciting year for the IT industry. We broke down the winners and losers.

  • September 13, 2004 13 Sep'04

    Oracle-PeopleSoft decision rocks World

    The decision allowing Oracle to go forward with its takeover attempt of PeopleSoft means former JD Edwards customers must continue to wait for news of their future.

  • September 10, 2004 10 Sep'04

    Oracle must still hurdle PeopleSoft board, EC

    A federal judge may have denied the DOJ's attempt to block Oracle's hostile takeover of PeopleSoft, but the software giant won't have a clear road to acquisition, observers said. Still standing in the way are the PeopleSoft board of directors and ...

  • September 09, 2004 09 Sep'04

    PeopleSoft users will need reassurance, but damage may be done

    Expect PeopleSoft to try to assure its customers that the company will continue to fight the Oracle takeover, but some have already put off plans to expand.

  • September 09, 2004 09 Sep'04

    Judge rules in favor of Oracle in takeover case

    A federal judge has rejected the Department of Justice's claim that Oracle's attempted acquisition of PeopleSoft would be anticompetitive.

  • August 18, 2004 18 Aug'04

    Does market share matter?

    There is still some debate about whether Siebel or SAP is CRM's market leader, but one analyst warns not to let it influence your technology-buying decision.

  • July 08, 2004 08 Jul'04

    Data Quality Quiz

    Test your knowledge with nine data quality questions from