• June 09, 2004 09 Jun'04

    CRM success requires more than money and a mandate

    It's a good start to have an ample budget and a commitment to making CRM work -- but it's only the tip of the iceberg. This month, columnist Lisa Loftis of Intelligent Solutions, Inc. delves into the critical factors of CRM success.

  • June 05, 2004 05 Jun'04

    A new acronym for the call center: Total Cost of Outsourcing (TCO)

    Before you make an outsourcing decision, consider the associated costs from all angles. Call center expert Lori Bocklund provides some guidance on what to include in your total cost of outsourcing (TCO) analysis.

  • May 25, 2004 25 May'04

    New BI app reports to Office

    Business Objects' latest reporting tool lets users embed live BI reports into Microsoft Office apps.

  • May 03, 2004 03 May'04

    Winning the "moneyball" game

    Businesses could learn a thing or two from baseball's Oakland A's. Namely, money doesn't drive success but good analysis does.

  • April 22, 2004 22 Apr'04

    Sizing up the BPM space

    A new report evaluates the vendors vying for your business performance management investment.

  • March 25, 2004 25 Mar'04

    Do employees relate to relationship tools?

    Employee relationship management software can enhance worker productivity. But if you can't relate to your employees already, critics say, it won't fix what's broken.

  • March 18, 2004 18 Mar'04

    BI chaos caused by conflicting apps

    Disconnected business intelligence tools brought into an organization to solve isolated needs leads to disharmony in the application ranks. There's a better way to do BI, a Gartner analyst says.

  • February 11, 2004 11 Feb'04

    DOJ opinion viewed as a blow to Oracle

    An initial recommendation by the Department of Justice hurts Oracle's chances of acquiring PeopleSoft.

  • January 26, 2004 26 Jan'04

    Survey: IT spending back from the dead

    TechTarget's exclusive 2004 spending research found that many of the nearly 750 IT professionals surveyed have some reason for optimism.

  • December 31, 2003 31 Dec'03

    From SAP to Sobig, 2003's high-tech winners and losers

    SAP, Tom Siebel, Craig Conway, Larry Ellison and marketers all made our annual list. See if they're among the year's winners or losers.

  • December 31, 2003 31 Dec'03

    Economic future not bright enough for shades

    Experts are predicting a slight uptick in IT spending next year but say improvements won't be significant enough to get all warm and fuzzy about.

  • December 22, 2003 22 Dec'03

    Can I quote you on that? The top IT quotes of 2003

    They range from pithy and provocative to positive, petty and predictable. They're some of the most notable quotables from IT in 2003.

  • June 06, 2003 06 Jun'03

    Oracle launches takeover bid for PeopleSoft

    Oracle announced its plans to make a takeover bid of PeopleSoft, offering $16 per share. The move throws PeopleSoft's J.D. Edwards acquisition up in the air.

  • January 16, 2003 16 Jan'03

    PeopleSoft's CRM guru: ROI or goodbye

    Skeptics might call 2002 CRM's annus horribilus. Reports ran rampant about botched implementations; the economy slumped; the market leader and other companies saw stock prices slide.

  • July 02, 2002 02 Jul'02

    The key to customer communities

    Why have companies like eBay been so successful? One reason is that they've formed a community among their customers. Columnist Michael Lowenstein says if you can do it, it'll instill loyalty and cut costs.