Help Desk Resources at SearchCRM.com

Help Desk Resources at SearchCRM.com

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Welcome to SearchCRM.com, the Web’s best source of information on help desk management. You’ll find everything from tips on how to reduce customer waiting times to advice on agent performance improvements.

Original articles, expert advice, and unlimited access to thousands of free white papers—SearchCRM.com is the best resource for the industry information you need.

Membership is free. Join Today! And don’t forget to sign up for the Expert Tip of the Week, a bi-weekly round up of the most useful insights and advice from our panel of leading CRM experts. Participate in Q&A sessions with the biggest names in the CRM industry. Find it here

 

Original Articles and Industry Tips:

• SearchCRM.com's Learning Guide for Call Center Managers
  This guide helps call center managers better understand the most critical issues in today's call centers -- from strategy to technology. Find articles, white papers, tips and more.

   

• Content Spotlight: Call CentersFind more articles and tips
  

  White Papers:

  • Build it or Buy it? Deciding how to Automate your Help Desk
    Small businesses often face the decision to purchase help desk software or do without. This free white paper by the Help Desk Institute explores the advantages of purchasing help desk management software. It is presented with the compliments of HelpDesk^IQ from BMC Software.

     

  • Improving Help Desk Performance with the Knowledge Enabled Support Center
    This paper reviews issues related to inefficient support centers, shows how knowledge enablement with a well-designed knowledge base improves support center and self-support performance, and analyzes cost benefits of knowledge enablement.

  Find more white papers on SearchCRM.com
  

  Webcasts:

  • All Customer Support Automation Solutions Are Not Created Equal
    Learn about how web-based customer support automation will help you quickly transform your service desk into an efficient, web-based customer service center that's easy-to-use for both your customers and your CSRs or agents.
    
  • Does your Contact Center Need a Customer-Focused Makeover?
    This webcast will help you look at your contact center with a critical eye and understand how a customer strategy can drive improvements in your contact center processes.

  Find more on SearchCRM.com