New & Notable
Top five CRM trends you should know about
After staying quiet for years, the CRM industry made a lot of noise in 2012. Here's a look at the top CRM industry trends of 2012.
— SearchCRM.comLive from Dreamforce 2012
The latest news, features, video and analysis from Salesforce.com's annual conference, Sept. 18-21, at the Moscone Center in San Francisco.
— SearchCRM.com and SearchCloudApplications.comOn the eve of Dreamforce, this writer’s head is filled with questions
More than anything, I want to understand what companies think of customer experience management. Is it just a marketing term? Is it a child of CRM? Or really taking centerstage? For companies that have taken it on, has handling CEM overwhelmed ...
— Voices of CRMWorkforce management applications have changed for the better
Donna Fluss explains how a big shift in WFM applications can help solve new contact center challenges.
— SearchCRM.comTrending Topics
Topics Covered
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Call center management and customer service (8) +
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CRM and marketing (6) +
CRM learning center
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CRM management (5) +
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CRM technology and software decisions (8) +
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Customer data management (6) +
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Customer experience management (7) +
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Sales management strategy (3) +
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Software as a Service CRM and CRM on demand (5) +
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Guide to call center operations
Call center operations have been affected in numerous ways by the growth of social media and mobile, particularly with new technologies and metrics.
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Live from Dreamforce 2012
The latest news, features, video and analysis from Salesforce.com's annual conference, Sept. 18-21, at the Moscone Center in San Francisco.
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.