Topics Covered

• Call center management and customer service (8) +

  • Call center agent
  • Call center manager
  • Call center outsourcing and offshore call center outsourcing
  • Call center software
  • Call center speech technology
  • Call center VoIP software
  • On-demand call center
  • Online customer service

• CRM and marketing (6) +

  • Customer loyalty and retention
  • Email marketing strategy
  • Internet marketing strategy
  • Marketing automation technology
  • Marketing campaign management
  • Marketing management and strategy

• CRM learning center

• CRM management (5) +

  • CRM implementation
  • CRM industry news
  • CRM ROI
  • CRM strategy
  • Upgrading CRM software

• CRM technology and software decisions (8) +

  • Evaluating CRM software
  • Microsoft CRM
  • Open source CRM software
  • Oracle CRM
  • Salesforce CRM
  • SAP CRM
  • Small business CRM
  • Vertical CRM software

• Customer data management (6) +

  • CRM analytics and business intelligence
  • CRM artificial intelligence
  • Customer data integration and CRM
  • Customer privacy and data security
  • Data governance
  • Data quality management in CRM

• Customer experience management (7) +

  • Commerce technology and strategy
  • Customer experience management strategy
  • Knowledge management
  • Mobile CRM software
  • Multi-channel customer experience management
  • Social CRM and Web 2.0
  • Web content management

• Sales management strategy (3) +

  • Mobile sales force
  • Sales force automation software
  • Sales strategy and sales force effectiveness

• Software as a Service CRM and CRM on demand (5) +

  • Cloud computing costs and SLAs
  • Evaluating SaaS CRM and CRM on demand software
  • SaaS CRM and CRM on demand implementation
  • SaaS CRM and CRM on demand vendors
  • SaaS CRM market trends